Editorial responsibility: Dimitris Mitsios (Founder of The QHSE Standard; product marketing at Tekmon) · Tekmon pays for sponsored placements on this site (disclosure) · How pages are made · LinkedIn
Scope of this guide: A workflow-based selection checklist. Your operating context determines the required features, regulatory content and acceptance criteria.
What you should leave the evaluation with
A checklist supported by observed results, with critical gaps kept visible when comparing vendors.
1. Write the field task in the user's terms
Describe who reports, what information they need and where the task takes place. Test the intended device, language, accessibility needs and shared-device arrangements. If connectivity is a constraint, specify which tasks must remain available, how pending work is shown and how records are reconciled after reconnection. A mobile app label does not answer these questions.
2. Follow the record through closure
Demonstrate initial review, classification, investigation, action assignment and verification using the workflow you expect to configure. Ask who can reopen an item and what happens when ownership changes. Check the evidence behind dashboard counts so that submitted, overdue, completed and verified records mean the same thing to your team and the vendor.
3. Check sensitive access and content ownership
Use synthetic data to test whether a reporter, supervisor, investigator and administrator see the right fields and records. Define which information should be collected and retained. Where regulatory registers or reporting templates matter, identify the jurisdiction, content provider, version, update process and person responsible for checking applicability. A template library is not evidence of compliance.
4. Distinguish configuration from further work
Record whether each demonstrated feature is included, configured, supplied by a partner or still proposed. Ask who maintains forms and workflows after launch and which changes require paid assistance. For an interface, identify the exact record transfer, responsible system and recovery process. Include migration, training and ongoing administration in the cost comparison.
5. Record the evidence before calculating a score
For each priority task, record “demonstrated”, “partly demonstrated” or “not tested”, along with the observed result. Keep critical failures separate from weighted preferences so a high overall score cannot hide an essential gap. Agree which open items need a follow-up demonstration and which require a pilot with representative users.
6. Check how records are kept and corrected
For United States sites, OSHA's recordkeeping rule requires the 300 Log, the annual summary and the 301 incident report to be kept for five years following the end of the calendar year they cover. It also requires the 300 Log to be updated when a case changes: if the description or outcome changes, the original entry is removed or lined out and the new information entered. In a demonstration, reclassify a sample case from restricted work to days away. Check whether the earlier entry stays visible in the history, whether the log view shows the change, and whether you can set retention to your own period and still delete when it ends.
OSHA: 29 CFR 1904.33, retention and updating. The text of the US rule for establishments covered by it. Other jurisdictions set their own retention periods. Checked 3 October 2026.
7. Ask which report each field feeds
An incident form often feeds several outputs: an internal investigation, a statutory log and sometimes an agency submission. OSHA's recordkeeping page says that many employers with more than 10 employees must record work-related injuries and illnesses on Forms 300, 300A and 301 or equivalents, that some establishments submit data electronically once a year, and that every employer must notify OSHA within 8 hours of a work-related death and within 24 hours of an in-patient hospitalisation, amputation or loss of an eye. Ask the vendor to show which of your fields feed each output, who decides whether a case is recordable, and whether the notification clock is captured or only the final form.
OSHA: recordkeeping. A summary of US requirements, with industry exemptions. It does not say how any software handles them. Checked 3 October 2026.
8. Test your own jurisdiction's definitions with two events
In Great Britain the equivalent duties sit under RIDDOR, the Reporting of Injuries, Diseases and Dangerous Occurrences Regulations, and HSE's page lists a record of reportable injuries, diseases and dangerous occurrences among the things to keep. A tool built around United States forms may have no field for a dangerous occurrence, and a tool built for Great Britain may not classify a case in OSHA terms. Create two sample events, one reportable under the rules that apply to you and one that is only an internal near miss. See how each is classified, by whom, and whether the classification can be challenged and the reason recorded.
HSE: RIDDOR. HSE's entry page for reporting in Great Britain. The two-event test is our proposal. Checked 3 October 2026.
9. Let the people who report try it
HSE presents consulting workers as four stages: prepare, plan, consult and improve. A tool selection can be run as one such consultation. Ask a few reporters, supervisors and a safety representative to complete the field task and tell you what slowed them down, and put their comments in the checklist rows next to the observed result. A tool that suits the administrator but frustrates the people who file reports yields fewer and thinner records, and no dashboard will show the difference.
HSE: worker involvement. HSE guidance on involving and consulting workers in Great Britain. It does not address software selection; applying it that way is our reading. Checked 3 October 2026.
Four tasks for your demo
Illustrative scenario: a worker reports an unsafe condition, a supervisor assigns an action and a second person verifies closure. Use separate test accounts for each role.
For each task, record the observed result, evidence, account configuration and owner of any follow-up. Use “demonstrated”, “partly demonstrated” or “not tested”. On a small screen, scroll the table sideways to read all columns.
| Task | Ask the vendor to demonstrate | Evidence to keep |
|---|---|---|
| Report in field conditions | Submit a sample finding on the intended device; include a disconnected capture test only if it is in the requirements. | Required steps, help needed, save state and any synchronisation limitations. |
| Reject incomplete closure | Submit an incomplete action response and let the verifier return it with a reason. | Status changes, ownership, due-date handling and retained review comments. |
| Restrict a sensitive record | Create a restricted sample case and inspect it through the reporter and investigator accounts. | Which fields, attachments, search results and notifications each role can access. |
| Reconcile a dashboard count | Open an overdue-action total, inspect the contributing records and retrieve the sample history. | Filter rules, status definitions, source records and export completeness. |
Before you approve a purchase
- Representative users can complete the reporting task under the agreed working conditions.
- Action completion and independent verification are distinguishable where required.
- Role access has been demonstrated with synthetic sensitive records.
- Required templates and regulatory content have identified owners and versions.
- Configuration, interfaces, support and internal administration are included in the evaluation.
- Critical gaps have an owner and follow-up decision, regardless of the overall score.
Editorial update and methodology
Updated 20 September 2026: replaced broad feature prescriptions and unsupported outcome claims with scoped buying questions and illustrative demo tasks. Linked sources support the stated context; the proposed tests are editorial guidance, not measured product results. Read our methodology.
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