QHSE Software RFP Template
Turn your workflows into requirements that vendors can answer and demonstrate. Customize the worksheet below, export it as CSV, and use the question library to add details for your organization. This is an editorial template; adapt it with your procurement, IT and operational teams.
Editorial responsibility: Dimitris Mitsios (Founder of The QHSE Standard; product marketing at Tekmon) · Tekmon pays for sponsored placements on this site (disclosure) · How pages are made · LinkedIn
Require an evidence-bearing response
For every applicable requirement, ask for the current product, plan, module, role and configuration; the response status; a documentation link or demonstration artifact; the date and version; implementation dependencies; separate costs; and an accountable follow-up owner.
Keep available now, configurable, custom work, roadmap, not supported and unknown distinct. An unanswered question or roadmap intention is not a passed requirement. Agree critical acceptance conditions separately from weighted preferences, and verify the proposed production plan rather than relying on a privileged demonstration tenant.
Separate offline preparation, capture and restart from synchronization, server receipt and onward delivery. Request a recovery demonstration for a failed transfer. Integration entitlement does not establish a completed implementation; identify mappings, monitoring, retry handling and support ownership.
Customize and download your RFP worksheet
Start with these 14 questions, edit the acceptance criteria, and mark your priorities. The CSV includes blank response, evidence, plan and cost columns for vendors to complete. Exclude irrelevant requirements before exporting.
Draft saved in this browser. Your entries are not submitted to us. Keep personal or confidential information out of this worksheet.
Agree your evaluation weights before receiving proposals. Treat an unresolved must-have as a decision gate; do not hide it inside a strong average score. A roadmap promise is not a demonstrated capability.
1. Company Overview & Requirements
- Describe your organization size, industry, and number of sites
- List current QHSE processes (paper, spreadsheets, legacy software)
- Define primary objectives for the new platform
- Specify user count by role (admin, manager, frontline, contractor)
- Outline required deployment model (cloud, on-premise, hybrid)
- List languages required for the interface and reports
2. Functional Requirements
- Incident reporting, investigation, and CAPA management
- Risk assessment with configurable matrices
- Audit and inspection management with mobile capability
- Permit-to-work digital workflows
- Training management and competency tracking
- Document control with version management
- Compliance tracking and legal register
- Management of Change (MOC) workflows
- Environmental monitoring and sustainability reporting
- Contractor and visitor safety management
- KPI dashboards and executive reporting
- Near-miss and safety observation capture
3. Technical Requirements
- Name the mobile app, version, device and role; specify offline preparation, new capture, attachments, restart and connected server-receipt checks
- Name the API or connector, licensed tier, add-ons, authentication, limits, direction and supported operations; provide documentation
- SSO / SAML / Active Directory integration
- Data encryption (at rest and in transit)
- Provide the relevant ISO 27001 certificate and scope or SOC 2 Type II report, reporting period and scope; identify the entity and service covered
- Data residency options (EU, US, Asia-Pacific)
- Uptime SLA and disaster recovery capabilities
- Browser compatibility requirements
- IoT device and sensor integration capabilities
- Multi-site hierarchy and role-based access control
4. Integration Requirements
- ERP integration (specify system: SAP, Oracle, etc.)
- HR system integration (specify: Workday, BambooHR, etc.)
- Business intelligence (Power BI, Tableau) connectivity
- Email and calendar system integration
- GRC platform integration (if applicable)
- Document management system (SharePoint, etc.)
5. Vendor Evaluation Criteria
- Pricing model: per-user, per-site, or enterprise license?
- Implementation timeline and methodology
- Training approach: on-site, virtual, self-paced, or hybrid?
- Data migration support from existing systems
- Customer support: hours, channels, SLA response times
- Product roadmap and release frequency
- Customer references in your industry and region
- Contract terms: minimum commitment, exit clauses, data portability
6. Response Format & Timeline
- RFP issued: [DATE]
- Questions deadline: [DATE — allow time to clarify scope]
- Responses due: [DATE — agree a feasible response window]
- Shortlist notification: [DATE]
- Demo presentations: [DATE RANGE]
- Pilot/trial period: [DATE RANGE — linked to acceptance tests]
- Final decision: [DATE]
Sketch the schedule before you fill in the dates
Section 6 of the template lists the dates to fill in. This example shows one order they can take and which stages wait for another. Vendors with integrations or a security questionnaire to complete may need longer, so ask them how long they need before you fix the response date.
- Prepare
- Vendors
- Evaluate
- Decide
Text version of this diagram
- Draft and approve the RFP. Weeks 1 to 3. Owner: Procurement, process owner. Group: Prepare.
- Vendor questions and answers. Weeks 4 to 5. Owner: Procurement. Group: Vendors. Share every answer with all invited vendors.
- Vendors prepare responses. Weeks 4 to 7. Owner: Vendors. Group: Vendors.
- Score responses, set shortlist. Weeks 8 to 9. Owner: Evaluation panel. Group: Evaluate. Must-pass requirements first, then weighted preferences.
- Scripted demos. Weeks 10 to 11. Owner: Panel, vendors. Group: Evaluate.
- Pilot or trial, acceptance tests. Weeks 12 to 15. Owner: Panel, pilot users. Group: Evaluate.
- References, security and commercial review. Weeks 14 to 16. Owner: Procurement, IT. Group: Decide.
- Final decision. Week 17. Owner: Sponsor. Group: Decide.
Milestones
- RFP issued. Reached at the end of week 3.
- Responses due. Reached at the end of week 7.
- Shortlist notified. Reached at the end of week 9.
- Decision communicated. Reached at the end of week 17.
Dependencies
- Vendor questions and answers starts only after Draft and approve the RFP finishes.
- Vendors prepare responses starts only after Draft and approve the RFP finishes.
- Score responses, set shortlist starts only after Vendors prepare responses finishes.
- Scripted demos starts only after Score responses, set shortlist finishes.
- Pilot or trial, acceptance tests starts only after Scripted demos finishes.
- Final decision starts only after Pilot or trial, acceptance tests finishes.
- Final decision starts only after References, security and commercial review finishes.
RFP Best Practices
Be specific about must-haves vs nice-to-haves
Vendors need to know where they can't compromise. Use MoSCoW prioritization (Must, Should, Could, Won't).
Include realistic evaluation criteria weights
Agree and publish weights that reflect your workflow and budget before reviewing responses. Keep must-pass requirements separate from the weighted score.
Request a reference customer in your industry
Ask for 2-3 references of similar size and industry. Plan to actually call them — vendor demos only show the best case.
Ask for a working demo, not just slides
Request a live demo using a scenario from your actual operations. Prepared slideware doesn't reveal usability issues.
Not ready for a full RFP?
Start with our 2-minute quiz to identify which vendors to include in your shortlist.
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