| Multichannel alerts | Documented by vendor | Listed channels include SMS, email, voice, desktop, app push, signage, alarms and access control; Notify includes group segmentation, saved templates and API access. Mass notification channels and featuresSolution tiers: Notify, Engage and Manage |
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| Two-way responses and escalation | Depends on scope | Engage tier: polls, check-ins, escalation based on recipients' responses and live status dashboards. Solution tiers: Notify, Engage and Manage |
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| Scenario automation and triggers | Depends on scope | Manage tier. A Super Admin links an API trigger to a scenario; any HTTPS POST carrying the trigger's key launches it, and new triggers stay inactive until activated. The tiers page also lists trigger-based automation from IoT, weather and panic-button sources; CAP appears on the security-workflow page only as an output feed. Solution tiers: Notify, Engage and ManageAPI triggersSecurity workflow automation, endpoints and app |
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| SMS delivery tracking | Documented by vendor | Message history shows statuses from Prerouting Complete to Delivered to Handset and carrier error codes; receipts are optional for carriers, and shortcode 79516 serves US numbers only. SMS delivery statuses |
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| Access control, video and monitoring integrations | Depends on scope | Named integrations include Avigilon Alta, Axis relays, Milestone, Genetec, Securitas, SureView Systems, ADT Commercial and Johnson Controls; confirm your product versions. Integration partners and open approach |
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| AI gun detection with human verification | Depends on scope | Runs on existing camera streams; detections carry a still image, close-up, video snippet and map, and go to Omnilert's UL-certified monitoring, your SOC through VMS or control-room platforms, your team in Omnilert apps, or a third-party monitor. AI gun detection and camera FAQProfessional monitoring and human verification |
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| Camera health monitoring | Depends on scope | A separate AI product that grades existing cameras for blur, obstruction, field-of-view change, exposure and other image-quality problems. AI camera health monitoring |
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| Single sign-on | Documented by vendor | Shibboleth logins through InCommon or an exchange of metadata, and LDAP logins, set up with Omnilert support. Single sign-on options |
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| Native desktop and shared-display alerts | Depends on scope | The native Desktop Alert is an available add-on for desktop devices and wall-mounted displays, with rich messages, audible alarms, priority-alert responses, group targeting, device enablement or disablement and optional automatic updates. Confirm deployment rights, supported operating systems and the add-on price. Desktop alert deployment, device management and priority interactions — checked 28 September 2026Solution tiers: Notify, Engage and Manage |
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| Mobile tips, panic and safe-walk interactions | Depends on scope | The Engage tier lists app-based tip reporting, safe walk and weather, while the platform brochure describes routed tips and a panic button that can call emergency services or an internal response centre and supply location. Confirm privacy, routing and monitoring responsibilities for every interaction. Solution tiers: Notify, Engage and ManageMobile safety interactions, tips, panic button and tier boundaries — checked 28 September 2026 |
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