| Controlled documents and change | Documented by vendor | The eQMS supports versioned documents, configurable review and approval, Part 11 electronic signatures, audit history, change orders and downstream retraining. Buyers must map configured workflows to approved SOPs and permissions. Controlled document workflowsCurrent pricing, package scope and separately priced services |
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| Training assignment and evidence | Documented by vendor | Training can be assigned by role or group, triggered by document changes and tracked as complete, overdue or pending. Demonstrate trainer sign-off, retraining rules, exception handling and exportable evidence. eQMS workflows and connected quality scopeCurrent pricing, package scope and separately priced services |
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| CAPA, nonconformance and complaint workflows | Documented by vendor | Configurable quality-event processes can link investigations, tasks and evidence to products, risks, suppliers, documents, changes and training. Configuration does not replace the buyer's investigation, root-cause and effectiveness-check procedures. eQMS workflows and connected quality scopeCurrent pricing, package scope and separately priced services |
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| Audit planning and findings | Documented by vendor | Internal and supplier audits can be scheduled with reminders, findings, actions, owners, evidence, approvals and links to CAPA or documents. Test recurring schedules, overdue escalation and closure evidence. Audit planning, findings and traceability |
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| Supplier qualification and monitoring | Documented by vendor | Supplier records support buyer-defined risk classification, policy-matrix prompts, supporting documents, reminders and links to audits and quality events. Risk levels are not prebuilt; the customer must define and govern them. Supplier qualification and risk controls |
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| Design controls and DHF traceability | Documented by vendor | Product Development links user needs, inputs, outputs, verification, validation and design reviews and can generate traceability and DHF-related exports. Confirm the subscribed development scope and required review gates. Design controls and development traceability |
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| Risk management and risk matrices | Documented by vendor | The risk workspace supports configurable acceptability matrices, hazards and links from risk controls to design controls, documents and verification evidence. Standards alignment does not approve the buyer's risk criteria or conclusions. Risk-management workspaceDesign controls and development traceability |
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| Parts and multi-level BOM management | Depends on scope | Product records can include families, items, multi-level BOMs, suppliers and lifecycle changes. Confirm entitlement, revision behavior, inventory and incoming-inspection depth, and any ERP or PLM source-of-truth boundary. Parts and multi-level BOM managementCurrent pricing, package scope and separately priced services |
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| Engineering and software-release evidence | Depends on scope | Jira and GitHub integrations and software-release records can connect engineering issues, tests, SBOMs or vulnerability evidence to controlled records. Validate exact objects, direction, cadence, permissions, failure handling and subscription entitlement. Design controls and development traceabilityCurrent pricing, package scope and separately priced servicesREST API and integration responsibilities |
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| REST API and event integration | Depends on scope | The REST API uses JSON and can expose import, export, update or event actions, but coverage varies by solution and endpoint. Customer-built middleware is built, maintained and validated by the customer or its partner; API activity is described as entering the audit trail. REST API and integration responsibilities |
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| AI search, summaries, chat and training assistance | Depends on scope | AI capabilities include search, QMS-grounded answers, summaries, training analytics or quiz drafting, and an MCP-based AI connector. Outputs are suggestions requiring human review; confirm licensed functions, approved models, source linking, retention and external-assistant governance. AI functions, human review and data-use boundaryREST API and integration responsibilitiesCurrent pricing, package scope and separately priced services |
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| Clinical electronic data capture | Depends on scope | Greenlight Guru Clinical is a separate EDC product for study setup and clinical data capture. It can be purchased without Quality; do not infer EDC functions, validation or study entitlements from an eQMS quote. Clinical EDC scopeClinical package limits and add-onsCurrent pricing, package scope and separately priced services |
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